Exchange Policy

1. Introduction

This Exchange Policy explains the conditions, process, and requirements for customers who wish to exchange products purchased from the Vintagehouseslp website.

Vintagehouseslp provides furniture, home furnishings, and related products through an online retail platform. Customers may request an exchange according to the terms outlined in this policy.

2. Company Information

This website is owned and operated by:

Company Name: VINTAGE HOUSES LP

Address:3300 S HIAWASSEE RD, STE 106 ORLANDO, FL 32835, USA

EIN: 33-1470544

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers may contact us by email regarding exchange requests or other order-related questions.

3. 14-Day Exchange Period

Customers may request an exchange within 14 days from the date of receiving the product if they wish to replace the purchased item with another available product.

Exchange requests must be submitted within the applicable period. Requests submitted after the exchange period may not be accepted.

4. Exchange Product Requirements

To be eligible for an exchange, the returned product must meet the following conditions:

  • The product must be in new and unused condition.

  • The product must be in its original condition.

  • The product must not have damage, stains, signs of use, or modifications.

  • The product must include original packaging, accessories, and included parts where applicable.

  • The product must be suitable for resale.

Products that do not meet these conditions may not qualify for an exchange.

5. Exchange Request Process

To request an exchange, customers should follow these steps:

  1. Contact Vintagehouseslp customer service by email at info@vintagehouseslp.com within 14 days of receiving the product.

  2. Provide the order number, customer name, email address used for the purchase, and details of the requested exchange.

  3. Provide relevant product information.

  4. Wait for confirmation and further instructions from our customer service team.

  5. Follow the provided return instructions and send the product back to the designated exchange address.

Customers should not send products back before receiving exchange instructions from Vintagehouseslp.

6. Exchange Shipping Costs

For eligible exchanges, the return shipping cost and replacement shipping cost will be covered by Vintagehouseslp.

After the exchange request is approved, we will provide the necessary shipping instructions and arrange the applicable shipping process.

7. Exchange Return Address

The exchange product should be sent to the address provided by Vintagehouseslp customer service after the exchange request has been reviewed and approved.

Address: 3300 S HIAWASSEE RD, STE 106, ORLANDO, FL 32835 USA

Customers should contact us before shipping any exchange items to ensure the correct return address and shipping instructions are provided.

8. Product Inspection

After receiving the returned product, Vintagehouseslp will inspect the item to confirm that it meets the exchange requirements.

The inspection process includes checking the product condition, completeness, original packaging, and whether the item remains suitable for resale.

9. Exchange Processing Time

Once the returned product has been received and confirmed to meet the exchange requirements, Vintagehouseslp will process the exchange request within 2 business days.

Customers will receive confirmation after the exchange process has been completed.

10. Replacement Product Shipping

After the exchange is approved and processed, the replacement product will be prepared and shipped within 2 business days.

Shipping confirmation details will be provided when the replacement order has been dispatched.

11. Non-Eligible Exchange Situations

An exchange request may not be accepted if:

  • The request is submitted after the 14-day exchange period.

  • The product has been used, damaged, altered, or is not in resalable condition.

  • Required product parts, accessories, or packaging are missing.

  • The product was modified after delivery.

Customers are encouraged to review product information carefully before purchase, including dimensions, materials, and specifications.

12. Customer Support

If customers have questions regarding exchanges, product conditions, or order information, they may contact Vintagehouseslp customer service.

When contacting us, customers should provide relevant order details to help us review the request efficiently.

13. Contact Information

For exchange requests and related inquiries, please contact:

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will generally respond to your inquiry within 24 hours.