Refund policy

1. Introduction

This Return Policy explains the conditions and procedures for customers who wish to return products purchased from the Vintagehouseslp website.

Vintagehouseslp provides furniture, home furnishings, and related products through an online retail platform. Customers may request a return according to the terms and requirements described in this policy.

2. Company Information

This website is owned and operated by:

Company Name: VINTAGE HOUSES LP

Address:3300 S HIAWASSEE RD, STE 106 ORLANDO, FL 32835, USA

EIN: 33-1470544

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers may contact us by email regarding return requests or other order-related questions.

3. 14-Day Return Period

Customers may request a return within 14 days from the date of receiving the product if they are not satisfied with their purchase.

Return requests must be submitted within the 14-day return period. Requests submitted after this period may not be accepted.

4. Return Product Requirements

To qualify for a return, the product must meet the following conditions:

  • The product must be in new and unused condition.

  • The product must remain in its original condition.

  • The product must not have damage, stains, signs of use, or modifications.

  • The product must include original packaging, accessories, and included components where applicable.

  • The product must be in a condition suitable for resale.

Products that do not meet these requirements may not qualify for a return.

5. Return Request Process

To request a return, customers should follow these steps:

  1. Contact Vintagehouseslp customer service by email at info@vintagehouseslp.com within 14 days after receiving the product.

  2. Provide the order number, customer name, email address used for the purchase, and details about the return request.

  3. Provide relevant product information..

  4. Wait for confirmation and return instructions from our customer service team.

  5. Pack the product securely according to the provided instructions and send it to the designated return address.

Customers should not send products back before receiving return approval and shipping instructions from Vintagehouseslp.

6. Return Shipping Costs

For eligible returns, the return shipping cost will be covered by Vintagehouseslp.

After the return request is approved, Vintagehouseslp will provide the necessary return instructions and arrange the applicable return shipping process.

7. Return Address

Returned products should be shipped to the return address provided by Vintagehouseslp customer service after the return request has been reviewed and approved.

Address: 3300 S HIAWASSEE RD, STE 106, ORLANDO, FL 32835 USA

Customers should contact us before sending any return items to ensure the correct return address and shipping instructions are provided.

8. Product Inspection

After receiving the returned product, Vintagehouseslp will inspect the item to confirm that it meets the return requirements.

The inspection process includes checking the product condition, completeness, packaging, and whether the item remains suitable for resale.

9. Refund Processing

Once the returned product has been received and verified to meet the requirements of this policy, Vintagehouseslp will process the refund within 2 business days.

The refund will be issued to the original payment method used for the purchase.

10. Refund Amount

The refund amount includes the product price (including shipping costs and taxes paid).

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

11. Non-Eligible Returns

A return request may not be accepted if:

  • The request is submitted after the 14-day return period.

  • The product has been used, damaged, altered, or modified.

  • The product is missing original components, accessories, or packaging.

  • The product condition affects its ability to be resold.

Customers are encouraged to review product descriptions, dimensions, materials, and specifications before purchase.

12. Customer Support

If customers have questions regarding returns, product conditions, refunds, or order information, they may contact Vintagehouseslp customer service.

Providing complete order information helps our team review requests and provide appropriate assistance.

13. Contact Information

For return requests and related inquiries, please contact:

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will generally respond to your inquiry within 24 hours.