Shipping policy

1. Introduction

This Shipping Policy explains the shipping methods, delivery areas, processing times, shipping fees, and related information for orders placed through the Vintagehouseslp website.

Vintagehouseslp provides furniture, home furnishings, and related products through an online retail platform. This policy is designed to provide customers with clear information about the delivery process before completing a purchase.

2. Company Information

This website is owned and operated by:

Company Name: VINTAGE HOUSES LP

Address:3300 S HIAWASSEE RD, STE 106 ORLANDO, FL 32835, USA

EIN: 33-1470544

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers may contact us by email regarding shipping questions, order status, or delivery-related matters.

3. Shipping Area

Vintagehouseslp currently provides shipping services throughout the United States.

Orders can be delivered to eligible residential and commercial addresses within the United States.

Customers are responsible for providing accurate and complete shipping information during checkout to help ensure successful delivery.

4. Shipping Fees

Shipping fees are calculated based on the order amount:

  • Orders of $110 or more qualify for free shipping.

  • Orders below $110 require a shipping fee of $11.

The applicable shipping fee will be displayed during the checkout process before the order is completed.

5. Order Processing Time

After an order is successfully placed and payment is confirmed, Vintagehouseslp will begin processing the order.

The order processing time is generally:

1–3 business days

Processing time includes order review, product preparation, and shipment arrangement.

Business days do not include weekends or U.S. holidays.

6. Shipping Transit Time

After the order has been processed and shipped, the estimated delivery time is:

4–7 business days

The total estimated delivery time includes both order processing time and transportation time.

Delivery times may vary depending on the shipping address, carrier schedules, weather conditions, holidays, or other factors outside of our control.

7. Shipping Carriers

Vintagehouseslp works with established shipping carriers to deliver customer orders.

Available carriers may include:

  • UPS

  • FedEx

  • USPS

The shipping carrier may vary depending on the product, destination, package size, and delivery requirements.

8. Tracking Information

Once an order has been shipped, customers may receive shipping confirmation and tracking information when available.

Customers can use the tracking information to check the delivery progress through the applicable carrier service.

If tracking information does not update immediately after shipment, customers may allow additional processing time for carrier systems to update.

9. Delivery Delays

Although Vintagehouseslp works to process and ship orders within the estimated timeframes, delivery delays may occur due to circumstances such as:

  • Severe weather conditions

  • Carrier delays

  • Transportation interruptions

  • High-volume shipping periods

  • Incorrect or incomplete delivery information

Vintagehouseslp is not responsible for delays caused by circumstances outside our direct control, but we will provide assistance when customers contact us regarding delayed shipments.

10. Address Information

Customers should carefully review shipping information before submitting an order.

If a customer needs to update a shipping address after placing an order, they should contact Vintagehouseslp as soon as possible.

Address changes may not be available after the order has entered the shipping process.

11. Damaged or Missing Packages

If a package arrives damaged, has missing items, or there is an issue with the delivery, customers should contact Vintagehouseslp customer service as soon as possible.

Customers may be asked to provide order information, delivery details, and relevant information about the issue to help us review the situation.

12. Customer Support

For questions regarding shipping, delivery status, tracking information, or order-related matters, customers may contact Vintagehouseslp customer service.

When contacting us, customers are encouraged to provide the order number and relevant details to help us respond efficiently.

13. Contact Information

For shipping inquiries, please contact:

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will generally respond to your inquiry within 24 hours.