Outdoor rattan hanging chair with cushion and steel frame 90 x 75 x 120cm

1. Introduction

This Cancellation Policy explains the conditions and procedures for customers who wish to cancel an order placed through the Vintagehouseslp website.

Vintagehouseslp provides furniture, home furnishings, and related products through an online retail platform. Customers may request order cancellation according to the terms described in this policy.

2. Company Information

This website is owned and operated by:

Company Name: VINTAGE HOUSES LP

Address:3300 S HIAWASSEE RD, STE 106 ORLANDO, FL 32835, USA

EIN: 33-1470544

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers may contact us by email regarding cancellation requests or other order-related questions.

3. Cancellation Period

Customers may request to cancel an order within 24 hours after the order is placed, provided that the order has not yet been shipped.

Cancellation requests submitted within this period will be reviewed and processed according to the order status.

Once an order has entered the shipping process or has been shipped, cancellation may no longer be available.

4. Cancellation Eligibility

An order may be cancelled directly when:

• The cancellation request is submitted within 24 hours after purchase.

• The order has not been processed for shipment.

• The order has not been handed over to the shipping carrier.

If the order meets the cancellation requirements, Vintagehouseslp will process the cancellation request and issue a refund according to the applicable refund process.

5. Orders Already Shipped

If an order has already been shipped, customers cannot cancel the order directly.

After receiving the product, customers may request a return according to the Vintagehouseslp Return Policy.

The returned product must meet the applicable return requirements, including product condition, return period, and other conditions stated in the Return Policy.

6. Cancellation Request Process

To request an order cancellation, customers should follow these steps:

1. Contact Vintagehouseslp customer service by email at info@vintagehouseslp.com as soon as possible after placing the order.

2. Provide the order number, customer name, email address used during checkout, and the reason for the cancellation request.

3. Our customer service team will review the order status 

4. If the order qualifies for cancellation, we will process the request and provide confirmation.

5. If the order has already been shipped, customers will receive instructions regarding the applicable return process.

Customers should wait for cancellation confirmation before considering the order cancelled.

7. Refund After Cancellation

For approved cancellation requests, Vintagehouseslp will process the refund according to the applicable refund procedure.

The refund will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

8. Cancellation After Order Processing

Once an order has entered processing, preparation, or shipment arrangements, cancellation may not be possible.

If cancellation cannot be completed due to the order status, customers may receive the product and request a return according to the applicable Return Policy.

9. Customer Responsibility

Customers are responsible for reviewing order details, including product selection, quantity, shipping information, and payment details before completing checkout.

Customers who need to cancel an order should contact Vintagehouseslp as soon as possible after purchase to allow sufficient time for order review.

10. Order Information Changes

If customers need to update shipping information or correct order details, they should contact Vintagehouseslp customer service promptly.

Changes to an order may depend on the current processing status and may not be available after shipment.

11. Customer Support

For questions regarding cancellations, order status, refunds, or other purchase-related matters, customers may contact Vintagehouseslp customer service.

When contacting us, customers are encouraged to provide complete order information to help us review and respond efficiently.

12. Policy Updates

Vintagehouseslp may update this Cancellation Policy when necessary due to changes in business operations, order processing procedures, or website policies.

Any updated version will be published on this page.

Customers are encouraged to review the current policy before placing an order.

13. Contact Information

For cancellation requests and related inquiries, please contact:

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will generally respond to your inquiry within 24 hours.

1. Introduction

This Exchange Policy explains the conditions, process, and requirements for customers who wish to exchange products purchased from the Vintagehouseslp website.

Vintagehouseslp provides furniture, home furnishings, and related products through an online retail platform. Customers may request an exchange according to the terms outlined in this policy.

2. Company Information

This website is owned and operated by:

Company Name: VINTAGE HOUSES LP

Address:3300 S HIAWASSEE RD, STE 106 ORLANDO, FL 32835, USA

EIN: 33-1470544

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers may contact us by email regarding exchange requests or other order-related questions.

3. 14-Day Exchange Period

Customers may request an exchange within 14 days from the date of receiving the product if they wish to replace the purchased item with another available product.

Exchange requests must be submitted within the applicable period. Requests submitted after the exchange period may not be accepted.

4. Exchange Product Requirements

To be eligible for an exchange, the returned product must meet the following conditions:

• The product must be in new and unused condition.

• The product must be in its original condition.

• The product must not have damage, stains, signs of use, or modifications.

• The product must include original packaging, accessories, and included parts where applicable.

• The product must be suitable for resale.

Products that do not meet these conditions may not qualify for an exchange.

5. Exchange Request Process

To request an exchange, customers should follow these steps:

1. Contact Vintagehouseslp customer service by email at info@vintagehouseslp.com within 14 days of receiving the product.

2. Provide the order number, customer name, email address used for the purchase, and details of the requested exchange.

3. Provide relevant product information.

4. Wait for confirmation and further instructions from our customer service team.

5. Follow the provided return instructions and send the product back to the designated exchange address.

Customers should not send products back before receiving exchange instructions from Vintagehouseslp.

6. Exchange Shipping Costs

For eligible exchanges, the return shipping cost and replacement shipping cost will be covered by Vintagehouseslp.

After the exchange request is approved, we will provide the necessary shipping instructions and arrange the applicable shipping process.

7. Exchange Return Address

The exchange product should be sent to the address provided by Vintagehouseslp customer service after the exchange request has been reviewed and approved.

Address: 3300 S HIAWASSEE RD, STE 106, ORLANDO, FL 32835 USA

Customers should contact us before shipping any exchange items to ensure the correct return address and shipping instructions are provided.

8. Product Inspection

After receiving the returned product, Vintagehouseslp will inspect the item to confirm that it meets the exchange requirements.

The inspection process includes checking the product condition, completeness, original packaging, and whether the item remains suitable for resale.

9. Exchange Processing Time

Once the returned product has been received and confirmed to meet the exchange requirements, Vintagehouseslp will process the exchange request within 2 business days.

Customers will receive confirmation after the exchange process has been completed.

10. Replacement Product Shipping

After the exchange is approved and processed, the replacement product will be prepared and shipped within 2 business days.

Shipping confirmation details will be provided when the replacement order has been dispatched.

11. Non-Eligible Exchange Situations

An exchange request may not be accepted if:

• The request is submitted after the 14-day exchange period.

• The product has been used, damaged, altered, or is not in resalable condition.

• Required product parts, accessories, or packaging are missing.

• The product was modified after delivery.

Customers are encouraged to review product information carefully before purchase, including dimensions, materials, and specifications.

12. Customer Support

If customers have questions regarding exchanges, product conditions, or order information, they may contact Vintagehouseslp customer service.

When contacting us, customers should provide relevant order details to help us review the request efficiently.

13. Contact Information

For exchange requests and related inquiries, please contact:

Phone: +1 (813) 355-4598

Email: info@vintagehouseslp.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will generally respond to your inquiry within 24 hours.